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Only half of participants say they have been trained on using HighSpot, but our survey sample is greatly smaller than our actual user number
Product features that would make HighSpot easier to use:
Search functionality
Continuous drip training, better integration with iPhone, ability to use as a configure-price-quote tool and integrate into Salesforce
Navigating the different spots is sometimes difficult. There seems is a lot of content available when I search but its not easy to 'browse' the spots to find information
Ways Great Dane could improve HighSpot:
More in depth features on our trailer products. Where we are better than our competition. Less FleetPulse
Simplify the options, there is almost too much information which can make it confusing to use
Make home page more navigable, customize for end user
Training and engagement analytics, success stories
Remove old and outdated content. Makes it very difficult to find current contact and trust currency of hosted information
Old events on the events page
There has been a call for product comparisons. I realize this would need to have engineering support, but it would seem once they have been done it would be fairly easy to keep updated
Other beneficial feedback:
I recently attended a demo from a solution provider called Talewind (http://www.talewind.com ). It's a software solution that automates sales content, proposals, and contracts. I'd encourage you to watch their demo and compare/contrast with what our current Highspot/Champ's Spot provides. https://talewind.com/watch-a-demo
Majority of survey participants have not had training in Databox - We have an account manager who can do an in-depth training for us
I would appreciate some learning resources for Databox
I find it confusing to use but would love to learn
Feedback on features that could make user experience better:
Allow the option to change the text size beyond the few options available
Larger range of color schemes for tables
Allow for static measures
Add more metrics to the integrations with Pardot and Salesforce
Add integrations with sites that we use (i.e. ReachDesk, HubEngage, ChampSpot, ZoomInfo, etc)
Eliminate UI bugs creating errors when creating or updating metrics
Automatically detect changes in data on a Google Sheet, no matter how far down the sheet it is (currently the change will no register if it occurs past row 500)
Allow metrics to be created without being tied to a date field if you choose (it should be an option since not all the data we want to show is date specific)
Add a toggle option to turn off the grid lock, allowing users to freely size the data blocks
Easier integration, better out of the box metrics
Automation for things like Hubengage to Databox. We should not have to manually update a spreadsheet and then manually connect it to another app with Zapier or another bot
60% of users claim they’ve had no formal Miro training, despite the large-scale training that Ethan conducted
Lots of love for Miro
Some additional feedback for Miro included:
“Internally we should better organize what is official vs what teams might use for team brainstorming. Theoreticaly, Miro is acting as our marketing Knowledge Management System - but how can we better organize and structure all of this knowledge such that a new team member can easily access what they need when they need it.”
“Always love and welcome more integrations with current apps.”
Best feedback: The only complaint I have is that only two users can be logged in at a time. A couple of times I've been logged out mid-project and not all of my work saves. It also can make a quick reference to a past survey take twice as long if you're not already logged in