GreatDane.com/WordPress
Basics
Website | |
Use cases |
|
Login type/Authorization method | individual login |
Training contact |
Contract details
Contract for WordPress sites is included on WPengine
Users
User types | Users |
|---|---|
Admins | |
Editors | |
Authors | |
Subscriber |
Quarterly system performance scorecard
Internal | |
|---|---|
Quarterly Support Tickets | 0 |
Quarterly Errors | 0 |
Quarterly Updates | 5 |
Grade | 100% |
Customer | |
|---|---|
Customer Satisfaction | 48% |
Ease of Access | 48% |
Quarterly Jira Tickets | 2 |
Grade | 59% |
Learning & Growth | |
|---|---|
Program Admins | 8 |
Number of Trained Users | 3 |
Update Notifications Sent | 0 |
Grade | 59% |
Quarterly System Grade | C |
|---|
User experience survey findings
Low satisfaction of program
83% of survey participants say they have not been trained in using Wordpress
Multiple users expressed wanting to move to a CMS
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