DocuSign
Basics
Website | |
Use cases |
|
Login type/Authorization method | Okta |
Training contact |
Contract details
Renewal date | Jun. 9, 2025 |
Contract amount | $55,340.21 |
Contract type | custom |
Payment method | IntelliChief |
Internal contract contact |
|
Vendor contacts | Matt Cook
Sarah Mitchell
|
Number of users | 96 |
Number of seats | Unlimited |
Contract |
Users
User types | Users |
|---|---|
Admins | |
Sender | |
Viewer |
Quarterly system performance scorecard
Financial | |
|---|---|
Actual Price per User | $588.73 |
Effective Price per User | $18,446.74 |
Quarterly Loss | $55,340.21 |
Grade | 51.5% |
Customer | |
|---|---|
Customer Satisfaction | 60% |
Ease of Access | 68% |
Quarterly Jira Tickets | 0 |
Grade | 64% |
Internal | |
|---|---|
Quarterly Support Tickets | 0 |
Quarterly Errors | 0 |
Quarterly Updates | 0 |
Grade | 100% |
Learning & Growth | |
|---|---|
Program Admins | 7 |
Number of Trained Users | 1 |
Update Notifications Sent | 0 |
Grade | 14% |
Quarterly System Grade | F |
|---|
User experience survey findings
Low survey engagement
Most respondents said things along the lines that they did not know Docusign was available at Great Dane or do not know how to use it
Some respondents admit to using Adobe instead of Docusign
We should make sure we are sending out the Salesforce Docusign video and maybe doing a WalkMe quiz or something with it